Customer Focus - Arthur Consultancy Services

Our Key Strategic Policies

Quality

To achieve customer satisfaction on every project by delivering consistently every single time

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Environmental

Achieve zero environmental incidents to safeguard the environment and work towards net zero

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Health and Safety

To maintain zero injuries and prevent occupational ill-health

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Commercial

To reduce cost and increase efficiency on all projects

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Our Corporate Policies

POLICIES AND STATEMENTS

The Arthur leadership team is committed to ensuring that its policies are implemented and that everyone understands the approach to follow to help achieve these.

Leadership is one of the company’s key behaviours and is integrated throughout our operational management systems.

The Arthur group of companies have demonstrated that their visions and values transcend the organisation and that we intend to operate in an open, fair, and collaborative way to achieve success for all of our partners and supply chain.

Above all our people are the most important part of our business and without happy people we will not have happy customers. These policies are our leadership commitments to our people.

CORPORATE SUSTAINABILITY AND RESPONSIBILITY

We are committed to an open and honest way of doing business. Our responsibility to our people, the community and the environment is put into action on every project, every day. We are able to take a long term view and our approach to sustainability is driven by our strategic values. We want to be a good corporate citizen, not just because it makes good business sense but because it is the right thing to do.

DATA PROTECTION AND PRIVACY

We are committed to maintaining high standards of security and confidentiality for all information in our custody and control. Such information includes business information, trade secrets, know-how and personal data relating to you, customers, tenants, company representatives and contractors.

EQUALITY, DIVERSITY AND INCLUSION

We are committed to ensuring that the diversity of employees, customers and suppliers is valued and viewed positively and as something to be harnessed for the benefit of the company.

FRAUD, CORRUPTION AND ANTI-BRIBERY

It is our policy to conduct all of our business in an honest and ethical manner. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate and implementing and enforcing effective systems to counter bribery.

Modern Slavery and Human Trafficking

The Arthur group of companies has a zero-tolerance approach to Modern Slavery and Human Trafficking – any instance of Modern Slavery in Arthurs business or supply chain is a breach of the core values of the business.